Meditsinskaya sestraMeditsinskaya sestra0025-83422587-9979Russkiy Vrach Publishing House32155310.29296/25879979-2023-02-04Review ArticleCommunicative competence of a nurseSvetlanaSvetlana L.<p>Doctor of Psychological Sciences, Professor, Professor of the Department of Psychotherapy, Medical Psychology and Sexology</p>S-Solovieva@ya.ruI.I. Mechnikov North-West State Medical University2203202325222252203202322032023Copyright © 2023, Russkiy Vrach Publishing House2023<p>The article shows the importance of communication skills, or communicative competence in the professional activity of a nurse. Communicative competence includes informative components, emotional components and social perception. Social perception is provided by such psychological mechanisms as identification, empathy and reflexion. Professional communication breaks down under the influence of emotional stress, leading to the formation of emotional burnout syndrome in a nurse. The negative role of a nurses perfectionism and other psychological characteristics in the occurrence of chronic emotional overload is shown. Mental self-regulation, cheerfulness and optimism as well as a wide role repertoire, flexibility and plasticity of a nurses behavior serve as a preventive measure of professional stress. It has been shown that a condition for the effectiveness of a nurses professional activity is her own psychological comfort and positive emotional attitude.</p>nursingcommunicative competencestressemotional burnoutempathyidentificationreflectionмедицинская сестракоммуникативная компетентностьстрессэмоциональное выгораниеэмпатияидентификациярефлексия[Lipatova E.E., Akhmadeeva E.N., Akhmadeeva L.R. Psychological health of a hospital nurse. Health and education in the XXI century. Journal of research articles. Ufa. 1999.][Andreeva G. M. Social psychology: textbook for students of higher educational institutions studying in the field of «Psychology» / G. M. Andreeva. - Edition 5-th, revised and supplementary - Moscow: Aspect Press, 2009 - 362 p.][Anikina Y.N., Shekunova N.V., Tyutikova N.A. Relationship «nurse-patient» in improving the quality of medical care. Electronic scientific journal «System integration in health care» 2013. 3 (21): 37–44.][Guidelines for the Psychology of Health / Edited by A.Sh. Tkhostov, E.I. Rasskazova. - Moscow: Moscow University Press, 2019. - 840с.][Clinical Psychology: Textbook for Higher Education Institutions. 5th ed. / Edited by B. D. Karvasarsky. - St. Petersburg: Peter, 2014 - 896 p. (Series «Textbook for universities»).][P. Zinchenko, V.I. Morosanova. - SPb: Nestor-History, 2020. - 472с.][J. Silverman, S. Kerz, J. Draper. Skills of communication with patients. Translated from Engl.-M.: GRANAT, 2018. -304с.][Psychology of happiness / M. Argyle. - 2nd ed.- SPb: Peter, 2003. - 271с.][Clinical Psychology: Encyclopedic Dictionary / ed. by Prof. N.D. Tvorogova. - Ed. by prof. N.D. Tworogova. 2nd ed. M.: Practical Medicine, 2016. - 608с.]