Medical and Social Expert Evaluation and RehabilitationMedical and Social Expert Evaluation and Rehabilitation1560-95372412-2092Eco-Vector3598310.18821/1560-9537-2018-21-1-39-43Research ArticleTHE MODEL OF THE EFFECTIVE QUALITY MANAGEMENT OF COMPLEX REHABILITATION SERVICES FOR INDIVIDUALS WITH DISABILITIES IN NON-STATIONARY FORMS IN A MULTIFUNCTIONAL INSTITUTION FOR DISABLED INDIVIDUALS (OCCUPATIONAL ADAPTATION). PROJECT “PLAN-DO-CHECK-ACT”SyrnikovaB. A-SemenovaTatiana N.MD, Head of the Scientific and Methodical Department of the Scientific and Practical Rehabilitation Cent, Moscow, 127572, Russian Federationnprc@mos.ruKobzarI. Z-AchkasovE. E-PogosyanG. E-Scientific and Practical Rehabilitation CenterI.M. Sechenov First Moscow State Medical UniversityCity Clinical Hospital № 70 of the Departament of Health of Moscow city15062018211-2394321072020Copyright © 2018, Eco-Vector2018The article discloses the experience of the institution of social services in creating a complex rehabilitation model in the combination of three types of services: rehabilitation therapy, social and labor adaptation, occupational adaptation. The article reviews such matters as Human Resources Management, organization of the interaction with disabled people and monitoring their satisfaction through the creation of a Quality Management System in accordance with international standards ISO 9001.complex rehabilitationoccupational adaptation of disabled peoplemedical rehabilitationsocial and labor adaptationstandardization of servicesquality management systemprocessprocess managementкомплексная реабилитацияпроизводственная адаптация инвалидовмедицинская реабилитациясоциально-трудовая адаптациястандартизация услугсистема менеджмента качествапроцесспроцессное управление[Кане М.М., Иванов Б.В., Корешков В.Н., Схиртладзе А.Г. Системы, методы и инструменты менеджмента качества: Учебник для вузов. СПб: Питер, 2009.][Сафронова В.М. Прогнозирование, проектирование и моделирование в социальной сфере. 3-е изд. М.: Издательский центр «Академия», 2010.]