Izvestiya MGTU MAMIIzvestiya MGTU MAMI2074-05302949-1428Moscow Polytechnic University6699810.17816/2074-0530-66998Research ArticlePriority directions of improving order and forms of control on citizens and organizations inquiries at agencies and municipalitiesSamsonovaN. A-BoronnikovD. APh.D.-TsogoevV. GDr.Sc., Prof.; +7 919 107-26-66asp_sp@mail.ruMoscow State University of Mechanical Engineering (MAMI)1009201593-5333630042021Copyright © 2015, Samsonova N.A., Boronnikov D.A., Tsogoev V.G.2015The paper suggests priority directions of improving order and forms of control on citizens and organizations inquiries at agencies and municipalities.order of fulfilment citizens and organizations inquiriescontrol of fulfilment citizens and organizations inquiriespriority directionsпорядок исполнения обращений граждан и организацийкон- троль исполнения обращений граждан и организацийприоритетные направления[www.gov.ru]