THE EVALUATION OF THE QUALITY MANAGEMENT SYSTEM EFFECTIVENESS AT MACHINE-BUILDING ENTERPRISES

Resumo

In this article we propose a method of evaluating the quality management system effectiveness. The major criteria of the evaluation are formulated, using the Joint Stock Company Krasnoyarsk Refrigerator Plant “Biryusa” as an example.

Texto integral

Quality management system (QMS) regulates the work of an enterprise sectors in identifying, providing, and maintaining the production quality at the stage of designing, developing, realizing, and servicing. The purpose of this is to constantly improve the organization effectiveness and efficiency. Evaluation is an essential condition for the functioning and improvement of a quality management system. It can differ by its sector of application and includes such activities as audit (monitoring) and the analysis of the quality management system, together with the organization self-evaluation (sce figure). The analysis of the quality management system is conducted in order to provide its constant suitability, sufficiency, and effectiveness. It includes the evaluation of improvement capabilities – including policy and goals in the field of quality.