MEDIATION AS THE MAIN WAY TO PROTECT THE RIGHTS OF CONSUMERS OF FINANCIAL SERVICES IN THE PHILIPPINES


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详细

He article notes that the Central Bank of the Philippines, based on the Consumer Rights Protection Act 1992 and the Central Bank of the Philippines Act 1993, developed a special dispute resolution mechanism related to the provision of financial services to consumers. In April 2018, at the Round Table held at the Ministry of Commerce and Industry of the Philippines, the main ways of resolving disputes related to consumer protection were discussed. These methods included mediation and quasi-litigation of the dispute. The general procedure for alternative dispute resolution in the Philippines is determined by the Rules adopted by the Supreme Court of the Philippines (Supreme Court) and the Department of Justice (for example, the Special Rules for Alternative Dispute Resolution approved by the Supreme Court in 2009). Court on Alternative Dispute Resolution). It was emphasized that in the Philippines there are no special regulations governing the protection of the rights of consumers of financial services and products. Although examples of such acts in other areas are available.

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作者简介

Natalia Ivanovskaya

Russian Peoples’ Friendship University

Email: ivanovskaya67@mail.ru
PhD at law, Associate Professor. Position: Associate Professor. Department: Civil Law and Civil Process and Private International Law chair.

参考

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