PROTECTION OF CONSUMER INTERESTS OF FINANCIAL SERVICES IN THE LEGISLATIVE PRACTICE IN RUSSIAN FEDERATION

Purpose of the study. The article examines the transformation and modern properties of the domestic system for protecting the interests of consumers of financial services in the process of implementing credit relationships between creditors and debtors. From a research position, the key stages of the development of Russian legislation in the field of bankruptcy of individuals have been analyzed, the world practice in the subject area has been studied by the method of comparison in comparison with the domestic method of protecting debtors. Conclusions. As a result of the study, the author comes to the conclusion that the existing mechanism of control over the most risky segments of the Russian financial and credit system is insufficiently effective. First of all, the author identifies such risk segments as the consumer lending market (microfinance organizations) and the collection institute. The high level of risks of the selected entities is due, firstly, to the ease of obtaining microloans, and secondly, to the low level of state control over the activities of illegal creditors; thirdly, the ineffective nature of the system of criminal and administrative responsibility for illegal actions in the field of consumer lending. The listed factors are caused, on the one hand, by the lack of law enforcement experience of state structures in the field of bankruptcy, on the other hand, by the individual characteristics of certain segments of the population who most often use the services of microfinance organizations, including their low educational level in the financial sphere. At the same time, the study allows us to assert that, in general, the country is forming a fairly effective mechanism for the prevention and timely identification of risk factors for illegal and unfair activities of financial institutions, the problems of which should be resolved by tightening state legal regulators, as well as with the help of a properly built system of preventive procedures.

bankruptcy, insolvency, consumers of financial services, consumer protection, consumer credit, reactive measures, preventive measures, microfinance organizations, collectors