INCREASING THE LEVEL OF TECHNOLOGICAL DISCIPLINE BY INTRODUCING THE CODING SYSTEM USING STATISTICAL METHODS IN THE ANALYSIS

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Introduction. According to the analysis made by “Roskosmos” State Corporation the existing level of technological discipline at the enterprises of the rocket and space industry in 2015-2016 does not ensure the so- lution of the tasks assigned to “Roskosmos” State Corpo- ration to reduce the accident rate. In order to ensure the required level of technological discipline in the creation of spacecraft, the JSC “ISS” named after academician M. F. Reshetnev decided to introduce a coding system for violations of technological discipline. The purpose of the implementation of the system is the development of preventive actions to prevent recur- ring violations of technological discipline at the organiza- tion level. Implementation objectives: - detection of recurring violations in all production units of the organization; - analysis of recurring violations; - development of measures to prevent violations and improve the technological processes, both at the level of structural departments and at the level of the organization as a whole. Introducing the coding system. The first stage of the introducing the system was the detection of all violations of technological discipline through the analysis of acts of external and internal checks on technological discipline, monthly and annual reports on the quality of production departments [1; 2]. The second stage is the identification of recurring violations of technological discipline. The third stage is the analysis of the objects of control where recurring violations were revealed. On the basis of results of the analysis, the following control objects were identified [1]: - manufacturing process; - materials, component parts, electrical goods, semi- finished products, blanks; - details and assembly units, kits, products; - performers of the technological process; - design documentation (hereinafter referred to as “DD”) and technological documentation (hereinafter - TD); - equipment; jigs, fixtures and tools (hereinafter - JFT) for monitoring and testing; - workplace; - circulation of products. The fourth stage is the division of recurring violations among the objects of control. The fifth stage is the coding of recurring violations. All objects of control are numbered from 1 to 9. In each object recurring violations are encoded. Tab. 1 shows an example of coding violations at the control object 4 “Performers of the Technological Process”. In each object it was accepted to enter the code - “Others”, in case the detected violation does not fit into any code. The sixth stage is the introduction of the coding sys- tem into the organization quality management system by re-publishing the organization standard for control of technological discipline. After the introduction the system was tested in all production departments. Each inspection of technological discipline is recorded in the journals or in the acts of inspections; in case of a violation a violation code is inserted in a special column [3]. Each production depart- ment carries out a monthly analysis of technological dis- cipline (the number of audited control objects according to types of inspections, the number of violations detected, the violation code). All information is transferred to the quality control department of the organization (hereinafter - QCD) for analysis throughout the organization [3-6]. Processing the data on violations of technological dis- cipline is shown in fig. 1. Once in every six months all production departments make quality analysis with the release of the report which has a section on the analysis of technological discipline. Measures are being developed on the basis of the analysis results to prevent recurring violations [7-9]. Table 1 Coding the violations at control object 4 “Performers of the Technological Process” Control object Violations at the control objects Code of violation 4. Performers of the technological process Non-compliance between the performer’s qualification and the qualification specified in TD 401 Certification of the performer has not been carried out (JSC included) 402 There is no mark in the certificate for admission to work 403 Failure to comply with HSE requirements, fire safety 404 Non-submission of the first detail (operation) indicated in TP for control 405 Incorrect registration of the accompanying document (not issued, missing, errors in registration) 406 Non-closure of previous operations not permitted by the schedule of parallel-sequential operations 407 Violation of the requirements of TP, TS, DD 408 Non-compliance with the requirements for technological and special clothing 409 Work without an antistatic wrist strap 410 Others 411 The results of the analysis of technological discipline in production departments, the data are transferred to the QCD for analysis at the level of the organization as a whole. According to the results of the quality reports analysis for the first half of 2017 the QCD analyzed the violations of the technological discipline throughout the organization. Fig. 2 presents recurring violations of tech- nological discipline in the organization for the first half of 2017 in the form of a histogram (a special type of a bar graph that allows one to visualize the distribution of sta- tistical data) [10-14]. The results of the analysis for the first half of 2017: the organization checked 6348 objects, revealed 1102 violations (17 %); recurring violations are the following: - certification of JFT, equipment, control and testing has expired (9 %); - general comments on DD and TD (8.2 %); - unsatisfactory state of production culture (8.2 %); - mistakes made by performers in the design of ac- companying documents (8 %); - non-closure of previous operations (6.6 %); - general comments on workplaces (4 %). Pareto chart showing the reasons of technological dis- cipline violations was constructed to study the recurring violations (fig. 3). Pareto Chart is one of the quality man- agement tools that helps to determine priorities in the selection of problems; it helps to identify the problems that have the greatest impact on the process [11-15]. Pareto diagram is a bar graph where each column reflects the relative contribution to the problem of an individual factor, all the columns being arranged in de- scending order from left to right [14]. It can be seen from the diagram that the greatest im- pact on the level of technological discipline was made by four violations (they are indicated by a grey background). Having determined specific problems that require pri- ority solutions with the help of Pareto diagram it is neces- sary to take the next step, that is, to identify the main causes of the problems, i. e. to carry out their analysis. A diagram of causes and results (also called a fish skele- ton) was constructed during the analysis of causes of the problems. This diagram is a quality management tool used to determine causes of the problems [14]. Fig. 4 is a diagram of the causes and results of recur- ring violations of technological discipline. The figure shows four violations of technological discipline, identified from Pareto chart, which need paying most attention to. These reasons are placed with arrows along the “ridge”. Then using “Brainstorming Method” [14] the QCD group listed the most probable causes of these problems. According to the diagram it is clear that the main causes of violations of technological discipline are inattention and lack of competence of employees. The identified reasons allow to develop measures to solve the problems and thus to plan improvements. Measures were taken to prevent recurring violations of technological discipline after the analysis. The activities are presented in tab. 2. Fig. 1. Processing the data on violations of technological discipline Рис. 1. Процесс обработки данных по нарушениям технологической дисциплины Fig. 2. Recurring violations of technological discipline in the production departments for the first half of 2017 Рис. 2. Повторяющиеся нарушения по технологической дисциплине по производственным подразделениям за I полугодие 2017 года Fig. 3. Pareto diagram of recurring violations in the organization Рис. 3. Диаграмма Парето повторяющихся нарушений по организации Fig. 4. Diagram of causes and results of recurring violations in the organization Рис. 4. Диаграмма причин и результатов повторяющихся нарушений по организации Table 2 Measures to prevent recurring violations of technological discipline Measures to prevent recurring violations Responsible for implementation Supervisor Deadline 1. Deliver required minimum of technical knowledge to tech- nologists on the timely implementation of changes in AI in tech- nological processes, as well as on additional monitoring of the state of DD and TD when issuing them from the archive Chief of Technological Bureau Chief of technical control bureau (hereinafter - TCB) 15.09.2017 г. 2. Deliver required minimum of technical knowledge to tech- nologists to comply with the requirements of standards for the completion of technological passports and maintenance of technical processes Chief of Technological Bureau Chief of TCB 15.09.2017 г. 3. To develop the schedule of attestation of JFT and equipment in electronic form Responsible for preparation of production Chief of a workshop 12.10.2017 г. End of table 2 Measures to prevent recurring violations Responsible for implementation Supervisor Deadline 4. Issue an order to assign duties for compliance with the sched- ule of certification of equipment in the absence of the person responsible for the preparation of production and certification of JFT, equipment (vacation, business trip, sick leave) Chief of a workshop Chief of TCB 15.09.2017 г. 5. Deliver required minimum of technical knowledge to per- formers about the requirements of standards for the preparation of accompanying documentation Chief of TCB Chief of a workshop 15.09.2017 г. 6. Work through the entire range of JFT and include the missing positions in the certification schedule Responsible for preparation of production Chief of a workshop 10.10.2017 г. 7. During the shop “Hour of quality” to discuss with the chiefs of production sites the problem of the observance of order by the performers at their workplaces and the absence of dusting mate- rials in the clean zones Chief of TCB Chief of a workshop 05.09.2017 г. 8. Deliver required minimum of technical knowledge to per- formers according to the requirements of the standard on culture of production Head of Production Section Chief of TCB 05.09.2017 г. Conclusion. The analysis of data for the first quarter of 2017 after the approbation of the coding system showed an increase in the number of violations detected during internal inspections in departments (in the first half of 2016 the number of violations revealed was 13.8 % of violations from the number of objects, and in the first half of 2017 it was 19.6 %); in its turn, the number of viola- tions revealed by external control (factory commissions, external audits) decreased in comparison with 2016 (from 20 to 17.6 %), which may indicate that the work on the development of corrective and preventive actions ongoing within departments has led to a reduction in the number of comments made by external audits. One of the further strategic goals for the implementa- tion of the coding system is the creation and implementa- tion of an automated system that includes special software for the efficient analysis of the received data on violations of technological discipline and the timely development of corrective and preventive actions, both at the level of structural departments and at the level of the organization as a whole.

About the authors

I. S. Tikhomirova

JSC “Academician M. F. Reshetnev” Information Satellite Systems”

Email: mis88_88@mail.ru
52, Lenina Str., Zheleznogorsk, Krasnoyarsk region, 662972, Russian Federation

S. M. Ryzhkova

JSC “Academician M. F. Reshetnev” Information Satellite Systems”

52, Lenina Str., Zheleznogorsk, Krasnoyarsk region, 662972, Russian Federation

References

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