Investigation of the factors that shape job satisfaction in pharmaceutical workers

Introduction. The term «job satisfaction» has a multifaceted meaning that is based on an employee's emotional and evaluative attitude to the duties performed. The level of job satisfaction contributes to the interest of pharmaceutical workers in forming the loyalty of visitors to a pharmacy organization and in enhancing its competitiveness. Objective: to identify factors that shape job satisfaction in pharmaceutical workers, as well as their quantitative assessment. Material and methods. The factors that form their influence on job satisfaction in pharmaceutical workers in the pharmacy organizations were investigated using content analysis that could identify 26 factors that affect job satisfaction; logical and structural analysis that grouped the identified factors into 6 groups; a sociological survey; economic and mathematical methods. Results. The authors identified groups of job satisfaction-shaping factors in pharmaceutical workers. Using the results of sociological surveys based on the analysis of a representative number of questionnaires (n=214), they calculated the average scores of the factors shaping the job satisfaction; defined a group indicator, and ranked factors, by determining the most influential one. The factors from the labor organization groups, a moral and material satisfaction group, and a working-conditions-in-the-organization group with total scores of 20.61; 20.2, and 19.81, respectively, had the maximum impact on job satisfaction in pharmaceutical workers. The group of factors that influence labor organization combines 5 positions. With the maximum score of 5 per factor, the «intensity of work activity» had an average score of 4.4; «the content of work performed» averaged 4.31 scores; and «work irregularity, a shift system» had 4.13 scores. When assessing the «working conditions», the «work and rest regime» was the most significant factor with an average score of 4.27. Conclusion. The findings suggest that to reasonably organize work and to ensure its conditions are important for the pharmaceutical worker, whereas an irrational organization lowers job satisfaction and can reduce the competitiveness of a pharmacy organization.

pharmaceutical worker, sociological surveys, competitiveness, job satisfaction, factors