Improving the competitiveness of housing and communal services
- Authors: Ulakov S.N.1, Batkeeva D.R.1
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Affiliations:
- Karaganda Economic University of Kazpotrebsoyuz
- Issue: Vol 16, No 5 (2020)
- Pages: 58-61
- Section: Articles
- URL: https://journals.eco-vector.com/2541-8025/article/view/532455
- ID: 532455
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Abstract
The article proposes the organizational - economic mechanism to improve the quality of housing and communal services, based on the detection of imbalances between consumer expectations and the quality of services provided at various points in the service structure and comprising: a model of integration processes of the quality management strategic management of the organization; a set of rules of housing and communal services and occupational standards for personnel management organizations; system of attracting staff to the enterprises of housing and communal services and labor remuneration model management companies; information support system, monitoring and evaluation of quality of services for housing and communal services.
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About the authors
Sairan N. Ulakov
Karaganda Economic University of Kazpotrebsoyuz
Email: s_ulakov@mail.ru
Cand. Sci. (Econ.), professor, adviser to the rector vice-rector Kazakhstan
Dilara R. Batkeeva
Karaganda Economic University of Kazpotrebsoyuz
Email: diko__18@mailru
doctoral student Kazakhstan
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