Features of Intra-Firm Communications of Industrial Enterprises in Turbulent Conditions

Capa

Citar

Texto integral

Acesso aberto Acesso aberto
Acesso é fechado Acesso está concedido
Acesso é fechado Acesso é pago ou somente para assinantes

Resumo

The purpose of this researchis to study the modern specificity of intra-firm communications of industrial enterprises. On the basis of a comprehensive analysis of approaches of various sciences to the phenomenon of intra-firm communications, the following conclusions were formulated in the paper. It has been established that intra-company communications at various levels (vertical links with management and subordinates, symmetrical and supportive communications with colleagues) significantly affect the psychological well-being of employees in conditions of high turbulence of the external environment. It is shown that trust in the organisation mediates the impact on employees' psychological well-being. This study deepens the understanding of psychological well-being of employees in industrial enterprises by examining the impact of internal communication on financial and economic performance.The results of the studycan become the basis for practical recommendations on how to promote the psychological well-being of employees by creating an effective intra-company communication environment, both at the level of the whole organisation and at the level of colleagues by increasing the trustworthiness of relationships.

Texto integral

Acesso é fechado

Sobre autores

Andrei Kushnir

Financial University under the Government of the Russian Federation; A. N. Kosygin Russian State University (Technology. Design. Art); Russian University of Transport (RUT-MIIT)

Autor responsável pela correspondência
Email: Ku7@bk.ru
ORCID ID: 0000-0002-4318-0190
Scopus Author ID: 57219595324

Dr. Sci. (Econ.), Professor, Professor, Department of Mass Communication and Media Business; Professor, Department of Economics and Management; Professor of the Department of Customs Law and Organization of Customs Affairs Law Institute

Rússia, Moscow; Moscow; Moscow

Bibliografia

  1. Volchenkova, E.A., Molchanova, O.N. Lost possible «I»: content and connection with psychological well-being // Vestnik of St. Petersburg University. Psychology. 2019. Т. 9. № 3. pp. 295–310.
  2. Quarterly GDP forecast. Issue No. 55. MOSCOW: INP RAN, 2022. 46 p. (in Russian)
  3. Ovchinnikova N.V., Artemov O.Yu. Features of management of business units and support services of modern companies based on the model of «shared services» // Vestnik RSU. Series: Economics. Management. Law. 2009. № 18. pp. 49–68. (in Russian)
  4. Rasskazova E.I., Tkhostov A.Sh., Emelin V.A. Subjective assessment of hidden and explicit identifications: the relationship with psychological self-regulation and well-being // Voprosy psychologii. 2019. № 4. pp. 115–123. (in Russian)
  5. Filippchenkova, S.I.; Balakshina, E.V. Psychological vectors of studying the problem of loyalty of the organisation's employees // Vestnik of Tver State Technical University. Series: Sciences about society and humanities. 2023. № 4 (35). pp. 77-80. (in Russian)
  6. Khorev V.P. Trust as an institutional factor in the development of the national economy // Bulletin of Military University. 2011. № 4 (28). pp. 98–102. (in Russian)
  7. Abu Bakar H., Sheer V. C. The mediating role of perceived cooperative communication in the relationship between interpersonal exchange relationships and perceived group cohesion // Management Communication Quarterly, 2013. 27(3), 443–465.
  8. Baran B. E., Shanock L. R., Miller L. R. Advancing organizational support theory into the twenty-first century world of work // Journal of Business and Psychology, 2012. 27(2), 123–147.
  9. Boniwell I., Henry J. Developing conceptions of well-being: Advancing subjective, hedonic and eudaimonic theories // Social Psychology Review. 2007. 9(1), 3–18.
  10. Chathoth P. K., Mak B., Jauhari V., Manaktola K. Employees’ perceptions of organizational trust and service climate: A structural model combining their effects on employee satisfaction // Journal of Hospitality & Tourism Research, 2007. 31(3), 338–357.
  11. De Jonge J., Dormann C., Janssen P. P., Dollard M. F., Landeweerd J. A., Nijhuis F. J. Testing reciprocal relationships between job characteristics and psychological well-being: A cross-lagged structural equation model // Journal of Occupational and Organizational Psychology, 2001. 74(1), 29–46.
  12. Forbes Coaches Council (2017, July 5). 14 employee well-being initiatives that will boost engagement and productivity. Forbes. https://www.forbes.com/sites/forbescoachescouncil/2017/07/05/14-employee-well-being-initiatives-that-will-boost-engagement-and-productivity/#a0cfab567bc0.
  13. Guzzo R. F., Wang X., Madera J. M., Abbott J. Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication // International Journal of Hospitality Management, 2021. 93, 102778.
  14. Kang M., Sung M. How symmetrical employee communication leads to employee engagement and positive employee communication behaviors: The mediation of employee-organization relationships // Journal of Communication Management, 2017. 21(1), 82–102.
  15. Likely F. Securing the function the greatest protection // Strategic Communication Management, 2008. 12(3), 15.
  16. Linke A., Zerfass A. (2011). Internal communication and innovation culture: developing a change framework. Journal of Communication Management, 15(4), 332–348.
  17. Men L. R., Qin Y. S., Jin J. (2021). Fostering employee trust via effective supervisory communication during the COVID-19 pandemic: Through the lens of motivating language theory // International Journal of Business Communication, 232948842110204.
  18. Qin Y. S., Men L. R. Exploring negative peer communication of companies on social media and its impact on organization-public relationships // Public Relations Review, 2019. 45(4), 101795.
  19. Qin, Y. S., & Men, L. R. Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust // International Journal of Business Communication, 2023. 60(4), 1197–1219. https://doi.org/10.1177/23294884221081838
  20. Robertson I. T., Cooper C. L. Full engagement: The integration of employee engagement and psychological well-being // Leadership & Organization Development Journal, 2010. 31(4), 324–336.
  21. Salanova M., Antognoni H. A., Llorens S., Le Blanc P. We trust you! A multilevel-multireferent model based on organizational trust to explain performance // International Journal of Environmental Research and Public Health, 2021. 18(8), 4241.
  22. Sha B. L. Exploring the connection between organizational identity and public relations behaviors: How symmetry trumps conservation in engendering organizational identification // Journal of Public Relations Research, 2009. 21(3), 295–317.
  23. Yu J., Park J., Hyun S. S. Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification // Journal of Hospitality Marketing & Management, 2021/ 30(5), 529–548.
  24. Yue C. A., Men L. R., Ferguson M. A. Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification // International Journal of Business Communication, 2021. 58(2), 169–195.
  25. Zunino, C., Valenzano, A., Obermaisser, R., & Petersen, S. Factory communications at the dawn of the fourth industrial revolution // Computer Standards & Interfaces. 2020. 71, 103433. https://doi.org/10.1016/j.csi.2020.103433.

Arquivos suplementares

Arquivos suplementares
Ação
1. JATS XML
Baixar


Este site utiliza cookies

Ao continuar usando nosso site, você concorda com o procedimento de cookies que mantêm o site funcionando normalmente.

Informação sobre cookies