The effectiveness of the implementation of the algorithm for advising customers when dispensing prescription drugs in a pharmacy

Introduction. Pharmaceutical assistance to the population in modern conditions is a difficult task, which is due, first of all, to the widest range of modern pharmacies. In the case of dispensing prescription drugs, the pharmacist in consultation should be able, without going beyond his competence, to give full information about the drug, facilitating its safe and correct administration. A number of studies confirm the need to provide pharmaceutical workers with ready-made counseling algorithms for various visitor requests in order to improve the quality of counseling and reduce the time spent on counseling.

Objective: to explore the possibilities of pharmaceutical workers in providing advice to buyers; to develop and implement in the activities of pharmacies a standard operating procedure "Algorithm for consulting a buyer who applied with a prescription for a drug by a pharmaceutical worker in a pharmacy"; to evaluate the effectiveness of the implementation of the standard operating procedure in terms of optimizing the consultation process in pharmacies.

Material and methods. Conducted a content analysis of scientific sources and regulatory documentation on pharmaceutical consulting; a standard operating procedure was developed, the effectiveness of which was confirmed by the method of questioning intermediate and final consumers.

Results. The results of a survey of buyers and pharmaceutical workers were discussed, which made it possible to evaluate the effectiveness of the implementation of a standard operating procedure in terms of optimizing the consulting process in pharmacies.

Conclusion. The developed standard operating procedure helps to increase the effectiveness of advisory assistance when dispensing prescription drugs within the framework of existing competencies, which increases both patient adherence to the prescribed therapy and the number of customers loyal to the pharmacy.