Ways to Overcome Communication Barriers by Students of Professional Retraining Courses for Employees of the Internal Affairs

The purpose of this study was to study the causes and ways to overcome the communication barriers that police officers face in the course of their professional activities. The realities of modern law enforcement activity indicate an insufficient level of competence formation among police officers, so they face problems in establishing contact with different categories of people, which makes it difficult to obtain the necessary information. In the most negative aspect, communication barriers can lead to conflicts, which should be minimized in law enforcement. The more barriers an employee encounters when establishing communication with interlocutors, the higher the likelihood of not receiving the necessary and truthful information from the interlocutor to protect human rights and freedoms, expose a criminal, etc. Experts note that the root of communication barriers lies in the decrease in the general level of morality and spiritual culture of society. It has been established that the cause of the emergence of a communicative barrier when establishing contact with an interlocutor is the qualitative component of communication, its completeness and in formativeness. In practice, there are cases when on the part of employees information is presented incorrectly, tactlessly, ambiguously, inaccurately, and the interlocutor develops distrust or even apathy towards the law enforcement officer. However, it cannot be argued that the problem comes only from the side of the employee, here we are talking about the communication skills of both sides of communication, since each of them can understand the information incorrectly, interpret it according to their feelings and views, which may be erroneous. Communication barriers are purely psychological in nature and arise from the individual characteristics of both employees and respondents. And the task of educational organizations of the Ministry of Internal Affairs of Russia, where employees go to professional retraining as listeners, is to train them to build communication with any category of people, overcoming communication barriers. Training in this vein implies psychological preparation, the formation of a baggage of theoretical knowledge and constant practice.

extremism, terrorism, organized crime, recruitment, combating, countering