Features of the Formation of the Reputation of Banking Organizations Among Working Russian and Foreign Students

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Abstract

The purpose of the study. To describe the features of the process of formation of the reputation of Russian banks among Russian and foreign students.

Conclusions. As a result of the study, a list of some features of the formation of the reputation of banks among foreign students was identified, models for the formation of the reputation of banking organizations were described, depending on what aspects and at what levels the bank’s activities are of great importance for the student client, the reputation of the most popular banks of the Russian Federation (Sberbank of Russia, VTB, Alfabank, Tinkoff, Rosbank, Otkritie, Gazprombank, Moscow Industrial Bank, Raiffeisenbank), and also the definition of the concept of “reputation” has been clarified.

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About the authors

Alexander G. Tyurikov

Financial University under the Government of the Russian Federation

Author for correspondence.
Email: agtyurikov@fa.ru

Doctor of Sociology, Professor, chief researcher at the Institute of Humanitarian Technologies and Social Engineering of the Faculty of Social Sciences and Mass Communications

Russian Federation, Moscow

Polina D. Kolenkina

Financial University under the Government of the Russian Federation

Email: pdkolenkina@fa.ru

research assistant at the Institute of Humanitarian Technologies and Social Engineering of the Faculty of Social Sciences and Mass Communications

Russian Federation, Moscow

References

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  2. Covey Jr. S., Merrill R. The speed of trust: What changes everything. Moscow: Alpina Publisher, 2012. ISBN 978-5-9614-1993-1. URL: https://www.kolybelivanovo.ru/upload/iblock/0a3/_Skorost_doveriya_.pdf (data of accesses: 12.03.2023).
  3. Yakhnovets A.O., Petrukovich N.G. On the significance of the risk of loss of business reputation in the activities of a commercial bank. Economics and Society. 2020. No. 5-2 (72). URL: https://cyberleninka.ru/article/n/o-znachimosti-riska-poteri-delovoy-reputatsii-v-deyatelnosti-kommercheskogo-banka (data of accesses: 17.03.2023).
  4. Luhmann N. Familiarity, confidence, trust: problems and alternatives // Trust: making and breaking cooperative relationships. Oxford: Basil Blacjwell. [URL: https://www.researchgate.net/publication/2400108_Familiarity_Confidence_Trust_Problems_and_Alternatives_Niklas_Luhmann_ (data of accesses: 19.03.2023).

Supplementary files

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2. Fig. 1. Models of reputation formation

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